FREQUENTLY ASKED QUESTIONS

• What does the price include?

Our prices include:

• a first draft drawing, amendments and final design
• professional printing including paper samples and a printers proof before the final final print run begins*
• envelopes (only where applicable i.e. full stationery packages. Not included in map prices)
• all postage and packaging costs
• Plus lots of friendly chats and discussion about your design preferences!

prices reflect the bespoke nature of our work all the effort and research that goes into each design. We aim to provide excellent quality of service and attention to detail, whilst also still offering to give all our clients excellent value at competitive prices.

* unless you request design only.

• What if i don't want printing?

We do offer a design-only service on request. In this case you will receive your final artwork on disc.

• How much is the deposit?

The deposit is usually £40. If you have ordered several items or a full wedding stationery set the deposit will be higher (up to £100) to reflect the higher total price.

Your deposit serves as confirmation of your order. We do not start working on a design until this payment had cleared. The remaining balance is only payable once you are completely happy with the artwork. We take full payment before the print run begins.

• how do I order?

Simply get in touch by filling out the order form or sending us an email.

We ask that you give us as much information as you can, depending on what you are ordering. Please tell us all about yourselves, your occasion, your style and design preferences, the practical content of your design i.e. written content, names, titles etc... and the size/dimensions you require (this is important as we draw to scale and re-sizing can be tricky and cost you more). If you would like a map we also need to know the venue addresses including postcode (obviously!) Once we have all the information we need we can begin designing your work, and if any other questions come up during the creative process we'll be sure to ask!

To help you think of everything when it comes to ordering, we have created a checklist.

• I need my map to match a specific size and shape...

Our most popular shapes and sizes are listed on the layout options page. If you need your artwork made to fit specific dimensions or to fit a particular envelope size, that is no problem just let us know.

We ask that you give your preferred dimensions before the design process begins. We draw each map to scale so major re-edits and re-sizing (particularly changing the shape) can be tricky and will incur additional fees.

•what if my route is very complicated or my venue is hard to find?

Our standard maps can comfortably and clearly portray the locations of 1-2 main venues. Additional main venues, particularly complicated maps or two or more detailed insets will incur a small additional charge due to the extra research and design work involved in creating the map.

If you need more than 2 venues displayed, or you have particluarly complicated route, don't panic! There may have to be a small compromise here and there, but has had plenty of practice at turning complicated routes into beautifully simple maps and we are confident we'll be able to find a solution to any challenge. For more information about routes please see the design tips page.

• how do I receive my artwork draft(s)?

During the design process we usually send your drafts via email as a jpeg. We recommend that you print drafts out at home so you can check the size and colours. If you would like to receive a printed version of your draft artwork we can provide this on request.

We post you a printers proof for your approval (on your chosen paper) before the final print run begins. If you spot any little errors or spelling mistakes at this stage we are happy to change these at this point.

• how does the amendment process work and how many amendments can I have?

Once you have received your first draft pleasd look carefully at all the details, taking into account practical elements such as spelling and routes as well as decorative aspects that you might want to alter. We allow ONE free set of amendments, plus a final opportunity for small tweaks before final printing. If your amendments involve major re-drawing or changing the dimensions i.e. from rectangular to square, there will be an additional charge. Further sets of amendments will delay the process and incur an additional fee. Allow about a week - 10 days for amendments (or longer during busy periods, but we will be sure to tell you if this is the case!)

• how long does the whole process take?

Just to be on the safe side, we advise to allow 6-8 weeks to complete the whole process, from initial order to finished product (or 12 weeks if you have ordered several items or a special large map). There may be a longer wait during our busiest periods but we will warn you if this is the case. Our estimated waiting time allows for proofing, printing and delivery.

If you are in a bit of a rush it is possible to fast-track your order for an additional fee...

• how do I receive my finished map?

We use a courier service or Royal Mail for postage depending on the size of the parcel, but we always send parcels recorded (to be signed for) and can send to a work address if preferred. For design only (where we do not provide paper copies) we send your final design via email as a print-ready PDF, and also send a disc containing a jpeg and PDF of your finished work.

• Do you cater for overseas CLients?

Yes we do! We love discovering new places and working with people from all over the world. Please get in touch to discuss your needs. (Shipping costs may be added to your final price depending on the amount you order).




If you have any other questions that we have not answered here, please don't hesitate to ask!